About

Work Experience

• QA Content Analyst, Experis (contracted to Meta)

  Jan, 2026 - Present

  Structured quality review of AI-generated outputs for Meta wearables products, applying defined acceptance criteria and consistent scoring standards in a fast-paced remote environment.

  • Perform structured quality review of AI-generated outputs against defined acceptance criteria within a fast-paced, remote Agile environment

  • Apply consistent scoring standards, document edge cases, and flag systematic issues to support ongoing quality improvement

• Data Analyst, Foundation Risk Partners

  Oct, 2024 - Oct, 20251 year

  Data analysis and automation across insurance operations.

  • Partner with cross-functional stakeholders to coordinate, plan, and deliver process improvement initiatives supporting compliance, audit readiness, and operational efficiency in an insurance and risk management environment.

  • Conduct root cause analysis on process gaps and compliance failures; implement standardized corrective workflows, reducing repeat audit issues by 35%.

  • Develop and maintain Power BI dashboards and Excel reports to track KPIs for audit performance, SLA adherence, and process compliance — enabling leadership to identify bottlenecks and prioritize solutions.

  • Lead change management for audit workflow updates by creating documentation, training materials, and adoption strategies across multiple departments.

  • Automate repetitive audit tasks using PowerShell scripts (data cleanup, report archiving, SLA alerts), cutting manual workload by 60% and improving consistency.

• Lead Quality Analyst, Foundever

  Apr, 2022 - Sep, 20242 years 5 months

  Rejoined after a 1-year external Project Coordinator role (Apr 2021 – Apr 2022); returned to core QA leadership responsibilities with an expanded scope in performance oversight, automation, data-driven reporting, and cross-site continuous improvement.

  • Spearheaded continuous improvement projects across four operational sites, boosting evaluation efficiency by 15% through automation of call grading processes.

  • Facilitated RCPS (Root Cause Problem Solving) workshops, reducing defects by 50% and improving Six Sigma performance from 3.09 to 3.58.

  • Designed and implemented a centralized quality reporting system to monitor quality metrics, enabling rapid insights and more targeted coaching strategies.

  • Standardized claims QA documentation and escalation protocols, reducing onboarding time and ensuring consistency across teams.

• Lead Quality Analyst, Foundever

  Feb, 2016 - Apr, 20215 years 2 months

  Led QA initiatives and reporting automation across financial operations.

  • Facilitated weekly, bi-weekly, and monthly business reviews with senior bank stakeholders, presenting KPI trends, audit outcomes, and performance improvement plans to drive alignment and accountability.

  • Developed executive-ready KPI dashboards and performance reports, ensuring clear visibility into dispute resolution accuracy, SLA adherence, and compliance results across multiple sites.

  • Partnered with directors and VPs to create corrective action plans for underperforming metrics, resulting in measurable improvements in accuracy, timeliness, and customer experience.

  • Influenced strategic decision-making by translating quality data into actionable insights, positioning QA as a driver of operational and financial performance.

Projects Experience

• Portfolio Site & Live Resume System

  - Present

  Built a custom portfolio site powered by a JSON schema as a single source of truth, enabling seamless content updates across all rendered sections. Designed and developed entirely from scratch with a focus on clean structure, maintainability, and professional presentation.

  • HTML, CSS, JavaScript, JSON

• Manual Web Testing

  - Present

  Executed 75+ manual test cases across travel booking, to-do, and e-commerce web apps; identified 10+ defects through Jira/Zephyr, Trello, and Qase.
  Applied black-box and boundary-value techniques, ensuring functional coverage and user-journey validation.

  • Jira, Zephyr, Trello, Qase, Agile QA

• API Testing with Postman

  - Present

  Built 30+ Postman tests validating CRUD and authentication endpoints.
  Used JavaScript assertions and dynamic environment variables to chain requests, verify response codes, payloads, and performance thresholds.

  • Postman, REST API, JavaScript Assertions, Auth Tokens

• Performance Testing with JMeter

  - Present

  Configured Thread Groups, Controllers, and Listeners to simulate user load and analyze response time and throughput.
  Applied performance metrics (utilization, robustness, scalability) to identify bottlenecks under varying test conditions.

  • JMeter, BlazeMeter, Performance Testing

• UI Automation with Selenium & Katalon

  - Present

  Created automated UI test scripts in Python using Selenium WebDriver to validate form and navigation flows.
  Explored Katalon Studio for codeless test automation and reporting dashboards.

  • Selenium, Python, Katalon, Automation Frameworks

• Audit Workflow Automation (Foundation Risk Partners)

  - Present

  Automated internal audit workflows with PowerShell for attachments, archiving, and SLA alerts, cutting manual workload by 60%.
  Improved audit turnaround time and consistency in compliance reporting.

  • PowerShell, Excel, Process Automation

• Power BI Audit Tracker Dashboard (Foundation Risk Partners)

  - Present

  Built an interactive dashboard to track audit progress, SLA compliance, and department KPIs.
  Enabled leadership to detect bottlenecks in real time and increased SLA-aligned completion by 15%.

  • Power BI, DAX, Excel, Data Visualization

• AI Agent in Python (Boot.dev Project)

  - Present

  Developed an LLM-powered agent using Google Gemini API capable of reading, updating, and executing code via autonomous feedback loops.
  Demonstrated early AI-driven test automation capabilities.

  • Python, Google Gemini API, Agentic Workflows

• Movie Information Finder (Front-End API Project)

  - Present

  Created a JavaScript web app integrating TMDb API for search, movie details, and random recommendations.
  Designed with modular code and responsive UI for clear data presentation.

  Hosted on GitHub under my former name (ChristianBlackwell) — same account, now publishing as Dean Hattenhauer.

  • HTML, CSS, JavaScript, TMDb API

• Weather App (Front-End API Project)

  - Present

  Built a front-end weather application allowing users to check real-time forecasts by city and state.
  Implemented dynamic data retrieval using the OpenWeatherMap API and styled responsive layouts for mobile and desktop users.

  Hosted on GitHub under my former name (ChristianBlackwell) — same account, now publishing as Dean Hattenhauer.

  • HTML, CSS, JavaScript, OpenWeatherMap API

• JavaScript Evaluation Automation Project (Foundever)

  - Present

  Developed a browser-based JavaScript automation script to evaluate and validate functions for syntax correctness, edge-case handling, and runtime performance.
  Leveraged DOM manipulation to dynamically parse input elements, trigger test cases, and display validation results, reducing manual review time and improving testing accuracy.

  • JavaScript, DOM Manipulation, Automation, Unit Testing

• Full Security Audit Process Revamp (Foundation Risk Partners)

  - Present

  Standardized and documented workflows for 18+ recurring security audits, improving consistency and onboarding efficiency.
  Reduced missed steps and enhanced audit traceability through detailed process mapping and cross-department visibility.

  • Process Documentation, Power BI, PowerShell, Excel

• RCPS Defect Reduction Initiative (Foundever)

  - Present

  Led Root Cause Problem Solving workshops targeting systemic QA performance issues.
  Reduced recurring defects by 50% and improved Six Sigma performance from 3.09 to 3.58 across multiple sites.

  • RCA Frameworks, Six Sigma DMAIC, Process Improvement

• Gender Reveal Website (Early Project)

  - Present

  Created a fun interactive site within the first week of learning web development.
  A nostalgic milestone demonstrating early creativity and curiosity in design and interaction logic.

  First Web Development project.

  • HTML, CSS, JavaScript

Skills

Certificates